Customer Service and General Enquiries:
hello@thezur.com
Press Enquiries:
press@thezur.com
Thank you for your interest in THE ZUR.
We look forward to hearing from you.
Frequently asked questions
What is the return policy?
You can request a return within 14 days of receiving your order. Items must be unused, with original tags and packaging. To start a return, please email hello@thezur.com with your order number.
WHEN WILL I RECEIVE MY ORDER?
Orders are typically processed within 1–3 business days.
Delivery times depend on your location and will be confirmed at checkout. Once your order is shipped, you will receive a tracking number by email.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout based on your delivery location.
We ship worldwide and all orders are sent with tracked delivery.
CAN I EXCHANGE MY ORDER?
If you would like a different item, the easiest option is to return your order and place a new one once the return is approved.
For assistance, please contact hello@thezur.com.
WILL I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
For international orders, customs duties or import taxes may apply depending on your country. These charges are determined by local authorities and are the responsibility of the customer.